Our Commitment to you

•  At Cowans direct we pride ourselves on the great level of service we offer our clients. Maintaining standards consistently and at every level of our business is our commitment. You expect 100% service from Cowans direct and so do we.

Our philosophy

• At Cowans direct we sacrifice nothing in our pursuit to meet the needs of our customers. Whatever the nature of your business, whatever its size, you can expect the very best service from Cowans direct. That means being able to choose from a wide range of quality products, benefiting from efficiencies that significantly help reduce your costs and customer service that gives you total peace of mind

The Team

• At Cowans direct we believe strongly in our people. The great team that has made us the company we are today all share common values, beliefs and goals. Our team of people are dedicated to making sure that we deliver on our commitment to you, the customer.
  Both our field based account managers and internal customer service staff work together with a shared enthusiasm, commitment and expertise to provide a service that exceeds our customers' expectations

The Environment

•  Cowans direct lives by the mantra, ‘No compromise on quality or the environment’
  We, at Cowans direct, place the highest priority on the protection of the environment. We endeavour to minimise not only our impact on the environment, but that of our customers by;
• Reducing emissions by offering our customers the possibility to use a single reliable source for all of their office needs. This reduces the number of deliveries by putting all your products on the one vehicle. Our routes are planned so we operate as efficiently as possible and therefore reduce the environmental impact further.
• Offering our customers choice. We aim to make it easier for you to make a conscious buying decision by highlighting products that are eco-friendly. We are continually increasing the number of environmentally sensitive products and seek to help our customers make a difference by offering a FREE, no obligation GREEN audit on your most frequently purchased items.
• Promoting our Initiative brand of products, which are sourced from suppliers and manufacturers who are environmentally aware and committed to sustainability.
• Actively encouraging the use of technology, such as e-trading solutions and email, to lessen paperwork and wastage. Our e-trading solutions also make your business more efficient, saving you time and money
• Recycling waste and packaging. We also aim to reduce, recycle and re-use packaging wherever possible and dispose of our waste responsibly, encouraging customers to do the same.
• Commitment to the following environmental programmes;
• Recycling programme - contact us for your FREE recycling bin.
• Second life programme – peace of mind and confidence that your old furniture will be put to good use and reused instead of ending up as landfill.
• Green audit – giving you the opportunity to make a conscious buying decision.
• Print audit – allowing you to lessen the impact your print processes have on the environment & reduce your carbon footprint.
• Cycle to work scheme – introduced at our head office (helping to reduce our emissions and our waistlines!)
• Efficiencies = Savings

The hidden costs of procuring office supplies, print and business equipment are frequently overlooked, even though the combined outlay represents a significant sum on a business’s profit & loss

Conducting an audit of both the office supplies you buy and the processes that are followed when buying can establish where purchasing costs and expenditure can be significantly reduced. Our in-depth profiling along with the use of our reporting systems bring the following benefits:

• Increased administrative efficiencies – by reducing the number of orders, invoices, and other associated administration cost and time are saved.
• Better stock control - minimise stock to improve cash flow and reduce the risk of obsolescence and waste.
• Management reporting - identify usage by department or cost centre and reduce leakage and exercise control on purchases.
• Core contract list – tailor you discount, so the most frequently ordered products attract the best possible price.
• Reduction of waste - ensure the correct products and quantities are ordered to assist cash flow and reduce the risk of obsolescence.
• Consolidated monthly invoicing – reducing accounts workload & costs administration.
• Cost centre control - set budgets or mandatory ‘core’ lists by department
  

Please feel free to arrange a FREE audit and let us help you to drive down costs within your business

Partnerships

• We are members of Integra Office Solutions Ltd, the largest buying group in the UK with combined sales of over £600 million. Integra works in alliance with BPGI, an international multi billion pound buying consortium. Through this combined purchasing power we are able to offer you the very best price, service and support.
  We also partner with Konica Minolta, delivering award winning technology and design, as well as significant savings through print efficiencies.
  
  Our longstanding partnerships with trade printers, both nationally and locally enable us to offer you the most competitive of rates along with quality and variety of work.
  
  We also work in alliance with FP Mailing & the Royal Mail in order to offer you savings through your mail.